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A Pledge to Each Patient

A Promise to Our Community

Expect Exceptional

Each day, the colleagues of St. Mary's Hospital make a pledge to their patients, their co-workers and to themselves. It is a commitment to become the patient experience. To offer more empathy and understanding, and to treat everyone with the highest level of respect, care, competence and joy. It's a pledge that reveals itself in everything we do, from small acts of kindness that create peace of mind, to bold and decisive actions that save lives.

"I am the patient experience" is a simple phrase, but to our colleagues at St. Mary's Hospital it is a pledge to our patients. It represents our commitment to making a difference in the life of each person we encounter. And it is our promise to provide our patients and their families exceptional care every day.

At St. Mary's Hospital you can Expect Exceptional.

Our Pledge

Today and every day, I pledge to make a difference by:

  • Brightening the day of everyone I meet by warmly introducing myself and thoughtfully asking, "What can I do to make your day better?"
  • Making each patient my priority, by actively listening, and responding with clear communication and the highest level of compassionate care.
  • Collaborating with patients and colleagues to arrive at solutions that promote better outcomes and greater peace of mind.
  • Sharing my heartfelt enthusiasm for the patients, colleagues and community I care so much about.
  • By living our core values of respect, care, competence and joy, I will help light the way toward a better and brighter tomorrow - because I am the patient experience.
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